"Unite our efforts to create a 5A-level standard and keep it in mind." Stay focused on the goal without slackening, unite as one and take on responsibilities bravely. "Overcome difficulties and forge ahead together to create new glories for Chaka." In 2025, it is the final year for the Chaka Salt Lake Scenic Area to strive for the title of a national 5A-level tourist attraction. All the staff, with the belief of "success in creation and excellence in work", and the spirit of overcoming difficulties, have implemented high-standard services in every detail of their work. With professionalism and warmth, they have polished the brand card of "Mirror of the Sky", winning a good reputation in the market and wide recognition from tourists. As of October 8, 2025, the annual number of visitors to the scenic area exceeded 2.8 million.
The improvement of service quality has achieved practical results, and warm service has touched people's hearts
Your kindness and responsibility demonstrated in your ordinary position are the most beautiful scenery of Chaka Salt Lake. On the afternoon of July 17th, a sudden downpour hit Chaka Salt Lake. This unexpected event served as the best testament to the scenic area's "warm service".
When the sudden downpour hit, many tourists were still sightseeing in the middle of the lake. The scenic area quickly entered emergency mode. Personnel at each station had clear divisions of labor and guided tourists to the shore in an orderly manner to take shelter from the rain. While soothing the tourists' emotions, they distributed raincoats and rain gear. The person in charge of the station immediately contacted the dispatching command center, urgently allocated vehicles, and made every effort to shorten the tourists' stay time. The security team held key positions and maintained order at the scene. During this time, security guard Xiao Jia noticed that the child in Mr. Xue's arms was shivering from the cold due to getting caught in the rain. Without a moment's hesitation, he immediately unfastened his overcoat, carefully wrapped the child in it, and gently comforted him, "Don't be afraid. The overcoat is warm. We'll be inside soon." Mr. Xue looked at Xiao Jia, who was only wearing a thin inner lining and trembling slightly in the rain, his eyes welling up with tears...
The rain was still falling, but the warmth of the security guards' overcoats and the considerate reminders from the staff had already spread like a warm current over the hearts of the tourists. This sudden downpour not only tested the efficient emergency response capabilities of the scenic area, but also gave the instinctive kindness of the staff and the warmth of the "Mirror of the Sky" a concrete form, deeply imprinted in the hearts of every tourist.
To effectively advance the creation of a 5A-level scenic area and ensure that the service quality is in harmony with the creation standards, this year, the scenic area has specially invited senior experts in the field of 5A-level creation to visit the scenic area. They will adopt a model of "theoretical lectures + sharing and exchange + simulation practice" to provide specialized guidance on core work contents and common service scenarios. At the same time, based on expert suggestions, multiple internal training sessions were organized in a stratified and categorized manner. The "Manual of Service Standards for Practitioners' Positions" and "Everyone Knows about 5A Creation" were compiled and printed. The hard standard of "service quality improvement" was written into job norms, and the soft concept of "warmth and initiative" was integrated into service scenarios.
Dedication to work demonstrates responsibility, and professional proficiency is commended
"Chaka Salt Lake is a gift from nature and also holds the cultural memory of the development of the salt industry..." " Inside the Salt Culture Museum, Teacher Sun, the tour guide, is vividly telling the study tour team about the historical context of the salt lake. His fingertips gently touched the rusty "Four major items" on the display stand, his eyes brimming with emotion I was born in Chaka and have witnessed with my own eyes how it has transformed from a chaotic and violent place in its early years to a "mirror of the sky" today. Whether it was the salt bartering in ancient times, the salt industry serving the country in the last century, or today's industrial tourism, every step of Chaka's changes records the development of the salt industry, carries the inheritance of culture, and more importantly, imprints the spiritual flame of the people of Chaka. This vivid "history book" deserves to be seen by more people. The vivid and professional expression and the full emotions won rounds of applause from the tourists on the spot.
This year, Mr. Sun will retire honorably, but his love and sense of responsibility for Chaka Salt Lake have never waned. Whenever he has free time, he will gather young tour guides around and share his professional experience and unique memories of salt lakes with the younger generation without reservation, starting from "how to explain the history of the salt industry through small stories" to "how to adjust the pace of the tour based on the needs of tourists". "I'm leaving, but these histories and these emotions must not be severed." " This dedication to his post and his unwavering commitment to inheritance have given the most touching footnotes to "loving one's job and being dedicated" and "professional craftsmanship" on him.
To ensure the continuation of the "craftsmanship spirit" on the job and the inheritance of salt lake culture in service, the scenic area has taken the improvement of employees' professional skills as the core approach. It has conducted more than ten professional skills training sessions for positions such as tour guides, ticket sellers, and safety officers. Based on the job characteristics and responsibility requirements of different positions, it has carried out targeted and refined teaching. At the same time, a "senior guiding junior" training mechanism should be formulated, along with random spot checks and monthly excellence evaluations as assessment methods. Practical rewards such as honor recognition and growth promotion should be taken as the starting point to awaken the sense of ownership of every employee and truly make them the "head of the household" in the development of the scenic area and the "main force" in the creation of a 5A-level scenic area.
Digital intelligence empowerment enhances efficiency, and technology facilitates service upgrades
In 2025, the scenic area will take "Digital and Intelligent Scenic Area" as its key task, accelerate the pace of intelligent transformation, and build a "one-stop" online service system integrating functions such as ticket purchase, information consultation, tour guide reservation, and route inquiry. We have launched a full-domain electronic interactive tour guide system, which, relying on its automatic positioning function, provides precise tour guidance for tourists. Let "fingertip operation" replace "offline travel" to significantly enhance the convenience of sightseeing.
While optimizing the tourist experience, digital and intelligent construction has also effectively enhanced the management efficiency of scenic spots. Through the intelligent management platform, all departments have established a "top-down coordination" working mechanism, sharing key data and information such as tourist flow and facility operation in real time, transforming "passive response" into "proactive resolution". It can not only predict the service demand during peak hours in advance, promptly activate diversion measures to improve traffic efficiency, but also quickly retrieve information and handle emergencies collaboratively when they occur. Make service responses more prompt and management more efficient.
The combination of digital and intelligent tools and staff services not only makes the services in the scenic area more efficient and precise, but also enables tourists to experience the dual convenience of "technology + warmth", injecting "smart power" into the creation of a 5A-level scenic area.
Four "Party Member Model Posts", two "Party Member Vanguard Posts", two "Party Member Service Desks", over 30 Party member volunteers, and more than 290 employees... By 2025, we will have helped tourists retrieve over a hundred lost items, served nearly 3 million tourists, received 16 banners of appreciation, and sent 7 thank-you letters... It is the best recognition of the scenic area.
Whether it is the details of warm service, the daily dedication of professionalism, or the innovation empowered by digital intelligence, all the staff of the scenic area always have the mindset of "one chessboard" and the action of "one heart", gathering their individual glimpses into a powerful force to serve tourists and build the scenic area.
Every red figure in Chaka Salt Lake is a transmitter of the pure beauty of the "Mirror of the Sky", adding a humanistic warmth to this natural place. It is the practitioner of the warm service of the plateau salt lake, making the journey feel comfortable when returning home. It is the one that captures the warm memories in the hearts of tourists, leaving a lasting impression on their travels. This heartwarming service that touches the heart will eventually become the most touching "business card" of Chaka Salt Lake, spreading far and wide and remaining for a long time along with the memories of every visitor.
